Shipping & Delivery Policy

1. Digital Product — No Physical Shipping

Vignova is a fully digital, cloud-based Software-as-a-Service (SaaS) platform. All products and services offered — including AI-generated resumes, cover letters, ATS optimization tools, interview preparation, and job tracking — are delivered electronically through our web application.

No physical goods are sold, shipped, or delivered. Therefore, no shipping or postal delivery is involved in any transaction.

2. How You Access Your Purchase

Upon successful payment, your purchase is delivered instantly and digitally:

• Subscription Plans: Your account is upgraded immediately. Premium features are unlocked and accessible right away from your dashboard at app.vignova.io.
• AI Credits: Credits are added to your account balance instantly and can be used immediately for resume generation, cover letter creation, and other AI-powered services.
• Generated Documents: All AI-generated resumes, cover letters, and reports are available for instant download in PDF format directly from your dashboard.

3. Delivery Timeframe

All digital services are delivered instantly upon successful payment confirmation. In rare cases of payment processing delays, delivery may take up to 5–10 minutes. If you do not receive access within 30 minutes of payment, please contact our support team.

4. Service Availability

Our platform is accessible 24/7 from any device with an internet connection and a modern web browser. We strive to maintain 99.9% uptime, though occasional maintenance windows may occur with prior notice.

5. Issues with Delivery

If you experience any issues accessing your purchased services or credits, please reach out to us. Common issues and resolutions include:

• Payment confirmed but features not unlocked: Try logging out and back in, or wait a few minutes for the system to sync.
• Credits not reflected: Contact support with your payment receipt and we will resolve it promptly.
• Unable to download generated documents: Ensure you are using a supported browser (Chrome, Firefox, Safari, or Edge).

6. Contact Us

If you have any questions about this Shipping & Delivery Policy or face any delivery-related issues, please contact us:

Email: contact@vignova.io